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Payment Terms Available

on orders over $99 or more

ORDER CUT-OFF TIME Same-day shipping Monday – Friday (excluding holidays): 3:00pm CST


Based upon weight and distance:
-  FedEx Ground (1 to 5 Business Days)
-  FedEx 2Day       
-  FedEx Standard Overnight
-  FedEx Priority Overnight

Not available at this time.


Product Returns

All returns (defective or otherwise) must be pre-authorized by Austin Ink & Toner, LLC and have a valid Return Authorization Number PRIOR to returning any merchandise. Customers must contact Customer Service to obtain a Return Authorization Number and shipping instructions by sending an email to All non-defective returns must be in resale condition and in the original packaging. Please do not mark, or write an address or the Return Authorization Number on the outside of the original packaging.

A 20% restocking fee will apply for all non-defective returns. Non-defective returns are only accepted within 30 days of the original invoice date. Return Authorization numbers are valid for 15 days from date of issue. All returns are subject to inspection by on the resell condition, and credit will be issued once the product has been received and inspected. All return freight shipping charges will be the responsibility of the customer, unless the error was due to  All sales made on special order, non-stock items, discontinued items, and OEM Supplies are final and are not returnable.

Shortages or Damage
All shortages and damages from FedEx, UPS or other freight carriers must be reported to within 48 hours. All delivery shortages or damages must be filed at the receiving site with the carrier. If you receive product that has been obviously damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premise, you must file a claim with the carrier according to their policies. If you need help with filing a claim with the carrier, please contact Customer Service.

Defective Merchandise
All defective returns must be pre-authorized by and have a Return Authorization Number. All returns without an RMA number will be refused. Please contact your sales and customer service representative to complete a Defective Product Claim Form. will credit or exchange the defective product upon receipt and inspection of the merchandise.

Product Warranty
(1) Compatible Supplies – Remanufactured and compatible supplies for use in mailroom equipment are warranted to be free from manufacturing and material defects for a period of 90-days from the date of purchase. If, at any time, compatible supplies fail to perform according to the aforementioned, will replace the item, or if within 30-days, offer a credit for the full purchase price.

(2) OEM Supplies – does not warrant any Original Equipment Manufacturer (OEM) supplies. However, can assist you in contacting the OEM for a claim or exchange on a case-by-case basis.

General Limitations and Liabilities warranty coverage does not include freight related or accidental damage, or improper installation, storage, or abuse of the products. liability is limited to the value of the product that is sold. will not be held liable for consequential damages to mailroom equipment, systems, or components internal or external. Buyer accepts full responsibility for use of said product.